Sales Specialist, SMB Accounts at Seamless — Remote US Job

About the role

Seamless is a technology company developing AI-powered sales and revenue solutions. Its platform combines business contact data, artificial intelligence, sales engagement, data enrichment, automation and buyer signals to help businesses identify potential customers and generate more sales opportunities.

The company is recruiting a Sales Specialist, SMB Accounts, to help retain existing customers and grow relationships with small and medium-sized businesses.

This is a customer-facing and revenue-generating position focused on subscription renewals, cancellation prevention, customer retention and account expansion.

You will communicate directly with customers who are considering cancelling their subscriptions, reviewing their plans or looking for better ways to use Seamless products. Your responsibility will be to understand their concerns, demonstrate the value of the platform and recommend suitable solutions.

You will manage customer opportunities from the first conversation through resolution while working with Customer Success, Sales, Support, Product and Revenue Operations teams.

Responsibilities

• Manage customer cancellation requests and identify opportunities to retain existing accounts.
• Lead subscription renewal conversations and negotiate suitable solutions with customers.
• Identify opportunities to increase product adoption and expand customer account value.
• Understand customer challenges and recommend solutions through consultative sales conversations.
• Conduct product demonstrations to explain how Seamless can improve prospecting, sales workflows and revenue generation.
• Manage a high volume of customer conversations and maintain consistent follow-up.
• Identify potential customer churn using engagement data, customer feedback and account information.
• Work with Customer Success, Sales, Support and Product teams to resolve customer concerns.
• Maintain accurate customer interaction records and sales opportunities in Salesforce.
• Track retention results, renewal outcomes and account growth.
• Share recurring customer feedback and objections to help improve products and customer experience.

Requirements

Applicants should have:

• At least 1–2 years of experience in sales, customer success, account management, customer retention or a related customer-facing position.
• Strong communication skills and the ability to handle difficult customer conversations professionally.
• Experience building customer relationships and understanding customer needs.
• Good consultative selling, negotiation and closing skills.
• Ability to manage multiple customer interactions while remaining organised and responsive.
• A results-oriented mindset with strong ownership and accountability.
• Ability to learn new technology quickly and explain its value to customers.
• Strong collaboration and problem-solving skills.
• Commitment to delivering positive customer outcomes.

Preferred qualifications:

• Experience working in SaaS, subscription-based businesses or B2B technology.
• Experience handling customer renewals, retention or account expansion.
• Familiarity with Salesforce, Salesloft or similar CRM and sales engagement platforms.
• Experience managing high-volume telephone and digital customer outreach.
• Experience conducting software demonstrations or customer product training.
• A bachelor's degree in Business, Marketing, Communications or a related field, or equivalent practical experience.

Benefits

Seamless offers eligible employees a benefits package that includes:

• Medical, dental and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) retirement plan with company matching.
• Company-paid life insurance.
• Accidental death and dismemberment coverage.
• Short-term disability coverage.
• Voluntary supplemental insurance options.
• Employee Assistance Programme.
• Annual wellness reimbursement.
• Paid time off and company holidays.
• Paid parental leave for birthing and non-birthing parents.
• Remote-first working environment.
• Employee discounts and perks.
• Professional development, coaching and sales training.
• Career growth opportunities.

Benefits are subject to eligibility requirements and the company's applicable benefit plans.

How to apply

Applications are submitted through Seamless's official recruitment portal.

1. Visit the official vacancy: https://ats.rippling.com/seamless/jobs/f1e66e08-4244-4f2b-9f33-3ef30f33191c
2. Review the complete job requirements and confirm that you meet the US work-authorisation condition.
3. Prepare an updated CV highlighting sales, account management, customer success or retention experience.
4. Highlight your experience handling renewals, resolving customer concerns, managing objections and achieving commercial targets.
5. Include relevant experience with CRM platforms, software demonstrations and subscription-based products.
6. Complete the online application and submit the required information.

Official application link: https://ats.rippling.com/seamless/jobs/f1e66e08-4244-4f2b-9f33-3ef30f33191c

Important: Seamless does not provide visa sponsorship for this vacancy. Applicants must already be authorised to work in the United States. The role is remote within the US, not worldwide remote.