Product Manager – Financial Systems at Paystack

About the role

Paystack is looking for a Product Manager to join its Financial Systems team in Nigeria.

Paystack provides payment infrastructure that helps businesses accept and manage payments. Its products serve more than 300,000 businesses across Nigeria, Ghana, South Africa and Kenya.

The Financial Systems team focuses on what happens after a customer makes a payment. Businesses need to receive their money, process refunds, resolve disputes and understand where their funds are throughout the payment process.

As Product Manager, you will help improve the systems that make these financial activities possible. Your responsibilities may include merchant settlements, payouts, refunds, disputes, treasury operations and ledger products.

You will work closely with Engineering, Data, Design, Finance, Treasury, Support, Compliance and other product teams. You will also engage directly with merchants and internal users to understand problems, make informed product decisions and ensure that released solutions work reliably.

This is a product role that requires strong systems thinking, an understanding of financial transactions and the ability to manage complex problems where money movement, accuracy and reliability are essential.

Responsibilities

• Discover product problems through conversations with merchants, internal users, operational teams and partners.
• Analyse product data and operational incidents to understand customer challenges.
• Map financial and money movement processes from beginning to end.
• Identify dependencies, potential failures and areas where financial transactions can become delayed or incomplete.
• Define and prioritise improvements across settlements, merchant payouts, refunds, disputes and other financial products.
• Work closely with engineers, designers and data teams to develop reliable and practical solutions.
• Define product success metrics and monitor performance after new features are launched.
• Use customer feedback and performance data to continuously improve products.
• Consider exceptional situations such as bank outages, failed transfers, transaction timeouts and unreconciled financial records.
• Write clear product proposals, technical specifications, merchant guidance and internal documentation.
• Manage escalations and coordinate stakeholders across Finance, Treasury, Support, Compliance and other departments.
• Own product initiatives within Paystack's six-week product development cycle.
• Present product prioritisation proposals to the Product Council.

Requirements

Applicants should demonstrate the following qualifications and experience:

• At least 3 years of product management experience within a product team.
• Experience taking products through discovery, specification, development, launch and continuous improvement.
• Experience building or operating payment products, financial infrastructure or money movement systems within a fintech company, bank or financial services organisation.
• Strong understanding of how financial transactions work in practice.
• Ability to understand the consequences of failed, delayed or incomplete financial transactions for businesses and merchants.
• Strong systems thinking and the ability to break complex problems into manageable solutions.
• Experience using data alongside customer feedback and operational information to make product decisions.
• Ability to work closely with engineers on technical products.
• Technical understanding of integrations, APIs, ledgers and financial reconciliation.
• Confidence communicating with merchants and internal users.
• Experience managing escalations and coordinating stakeholders with different priorities.
• Strong written communication and documentation skills.

Additional advantages

The following skills and experience will strengthen an application:

• Experience with ledger design or double-entry accounting.
• Exposure to payment systems across multiple African markets, particularly Ghana, South Africa and Kenya.
• SQL proficiency and the ability to investigate product or transaction data independently.
• Experience developing treasury and liquidity management products.
• Experience building financial reconciliation systems or related tools.

Benefits

Paystack offers the following compensation and employee benefits:

• Competitive compensation: Salary and benefits based on the company's compensation structure.
• 13th-month bonus: Additional annual bonus.
• TSG equity compensation: Opportunity to participate in equity compensation within The Stack Group.
• Full medical coverage: Medical benefits for employees.
• Wellbeing stipend: Financial support for employee wellbeing.
• Hybrid working: A combination of office-based and remote working.
• Professional environment: Work alongside experienced product, engineering, finance and technology professionals.
• Career development: Opportunity to contribute to financial products used by businesses across African markets.

The company describes its culture as one that values respect, collaboration, professional growth and giving employees the resources and independence to perform at their best.

How to apply

Applications are submitted online through Paystack's official recruitment portal.

1. Visit the official vacancy page: https://careers.paystack.com/jobs/8463678-product-manager-financial-systems
2. Read the complete job description and review the eligibility requirements.
3. Prepare your updated CV, highlighting your product management experience.
4. Include examples of financial technology, payment or other complex products you have worked on.
5. Highlight products you have taken from discovery through development, launch and iteration.
6. Demonstrate your understanding of payment flows, settlements, refunds, disputes, APIs, ledgers or financial reconciliation.
7. Complete the online application and submit the information requested by Paystack.

Official application link: https://careers.paystack.com/jobs/8463678-product-manager-financial-systems

Important: The vacancy does not specify a closing date or salary range. Interested applicants should check the official recruitment page for updates and submit their applications while the position remains open.